0 Replies Latest reply on Jan 14, 2016 8:02 AM by mburton147

    Incident Duration Report

    mburton147 Apprentice

      Hi - I'm trying to create a simple report that will run against the Incident Duration attribute to display any incidents that ran for less than 30 Minutes.


      I've got the criteria selected and can get the report to show anything resolved under an hour but unable to trim it down any further regardless of the criteria I've put in (see below)


      Incident Duration Is Less Than 0 Hour(s), 30 Minute(s), 00 Second(s)


      If I simply have the criteria as Incident Duration Is Less Than 00 it still gives me anything under an hour but no matter what I try I can get it to granulate to minutes.


      Anyone any ideas?