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We have implemented this by sending an E-Mail to a Group in which the Phone Numbers which should receive the SMS are configured.
This works as we have an E-Mail gateway where we can send the [email protected] and then the title of the E-Mail gets converted to the SMS text.
Service Desk does not have its own built in SMS functionality.
If your E-Mail gateway doesnt support [email protected] maybe your phone provider does.
Otherwise you might also be able to use your web service calls to trigger an MDM system to send the SMS.
Thanks for your prompt and very helpful response jgappmaier.
1 of 1 people found this helpful
I did a similar thing using webservices.
I created a webservice object in LDSD that connects to a providers's sms webservice.
You can create a relation between this object and any other object where you want to send a text message.
This becomes an action in your process.
Easy and clean to implement.
Just make sure your provider offers a soap webservice.
Can you supply which provider you connected to and maybe a few screen grabs?
I am getting ready to look into this using v 2016.4 Service Desk. Has anyone done this using email converted into Text to send an SMS text.
I assume I can just add the Carrier's email substitution into the Secondary Email address 2 on the Analyst page and check the box to send to All email addresses.
Any help will be much appreciated.
MarXtar are a Ivanti One programme partner and we have a product called "Enterprise Notifier" which fully integrates with Service Desk or for that matter any 3rd party calling application that can call a Web Service (as Service Desk does via a collection object with Web Service behaviour) or in fact an exe or PowerShell script for example passing in parameters to send as arguments.
It is an extremely powerful product that can send fully customisable messages across the Extranet to Device or User Targeted groups.
Major Incidents and other Critical Service notifications progressed through the Service Desk are core use cases of the product; in a nutshell the critical alert pops up on screen wherever you are logged on in the intranet to a PC or in the near future your mobile device as well. Mobile notifications are in late alpha right now and will probably be released early next year.
If you want to discuss or see this in action or talk to us more about this then you can find or contact details at MarXtar.com or email me Julian-Dot-Wigman-AT-MarXtar-DOT-com (substituting the DOT and AT as appropriate) and I'll route you accordingly.
I'll slightly biased but it is really cool technology for topics that bug us in the ITSM world!
Thanks but I am looking specifically to send text message to leadership through their phones and when they are not on site in front of the devices. I don't think this is helpful right now.
Lol. OK no problem, it might not be helpful for you but may be of interest to others reading this thread later!.
The Mobile EN wiil do that soon (alpha currently on ios phones) using technology that isnt dependent on email to SMS gateways and will also still be able to alert you even when you email services are down as well as the Major Incident alert goes nowhere for that one!!!!