1 Reply Latest reply on Jan 20, 2016 10:15 AM by mmorales

    Support Group Usage

    Specialist

      Hello,

       

      How can i track usage of groups in LANDesk Service Desk suit?

       

      I want to find the usage of groups by Analyst, i am planning to remove the supports which are no more in use.

      By analyzing the tickets.

       

      Is there a easy way to pull a report in LANDesk?

       

      Regards,

      Rizwan

        • 1. Re: Support Group Usage
          Expert

          Hmmm...

          1. Determine the length of time
          2. Create count query based on support group within the time frame
          3. Compare to list of all non-soft deleted support groups

           

          ...

          Depending on the company type this is for, you may have more usage for particular support groups in different processes.  So you need to determine what your criteria for usage should be.  If you remove a support group because it is barely being used in the Incident process, but is heavily or even moderately used in the Request or Change processes, does it make sense to actually remove them?