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- Determine the length of time
- Create count query based on support group within the time frame
- Compare to list of all non-soft deleted support groups
Depending on the company type this is for, you may have more usage for particular support groups in different processes. So you need to determine what your criteria for usage should be. If you remove a support group because it is barely being used in the Incident process, but is heavily or even moderately used in the Request or Change processes, does it make sense to actually remove them?