1 Reply Latest reply on Feb 22, 2016 2:30 PM by karenpeacock

    LDMS 9.6 Install Failure - Error Install Mobility

    Rookie

      Hi Community,

       

      Scuse for my bad english, I'm french...

       

      I migrates Landesk Management version 9.0 SP3  (2008 R2 server) to 9.6 (SP2 thereafter) and I get an error after installation on the "Installation Landesk Mobility".

       

      I do not understand because I had installed a test server 9.0 SP3 + patch mobility to test migration, and it worked well ... but not on the production server ... :-/

       

      Here is the error that contains the installation log:

      [...]

      2016-01-28 17:52:42 INFO: Execution of CopyKeysOnUpgrade completed. Return code: 0, State: Success  (SetupController.ExecuteNextCommand())

      2016-01-28 17:52:42 INFO: Serializing XML type: Setup.Common.Xml.SetupXml  (SetupController.WriteXml())

      2016-01-28 17:52:42 INFO: Deserializing XML for object type Setup.Common.Xml.SetupXml  (SetupXmlReader.RefreshXml())

      2016-01-28 17:52:42 INFO: Serializing XML type: Setup.Common.Xml.SetupXml  (SetupController.WriteXml())

      2016-01-28 17:52:42 INFO: Serializing XML type: Setup.Common.Xml.SetupXml  (SetupController.WriteXml())

      2016-01-28 17:52:42 INFO: Executing command MobilityInstallCommand  (SetupController.ExecuteNextCommand())

      2016-01-28 17:52:42 INFO: Executing: D:\Sources\LANDESK_9.6\LANDesk\Mobility\setup.exe /s  (Launcher.ExecuteXmlCommand())

      2016-01-28 17:53:39 INFO: Notifying ProcessBegin: D:\Sources\LANDESK_9.6\LANDesk\Mobility\setup.exe  (Launcher.ExecuteXmlCommand())

      2016-01-28 17:53:39 ERROR: Execution of MobilityInstallCommand completed. Return code: 3, State: Failure  (SetupController.ExecuteNextCommand())

      2016-01-28 17:53:39 INFO: Serializing XML type: Setup.Common.Xml.SetupXml  (SetupController.WriteXml())

       

       

      For information, I have disabled antivirus / firewall, rebooted the server, all rights Ok, install made with the admin domain account..

       

       

      Help me please...