3 Replies Latest reply on Feb 4, 2016 9:05 AM by JoeDrwiega

    Provisioning failing at Set Active Action

    Apprentice

      Hello,

       

      I am trying to deploy a windows 8.1 image I have just captured. I have used the same template for many other deployments but its not working for my latest image.

      It keeps failing at the Set Active action. I get the following error:

      agent.jpeg

      LANDESK.JPG

      I have screenshots of my template below

      Can anyone please help?

       

      Thanks

      deploy image.JPG

      set active.JPG

      assign drive.JPG

        • 1. Re: Provisioning failing at Set Active Action
          Frank Wils ITSMMVPGroup

          Hi,

           

          while in WinPE, check the logs in x:\ldprovision. Especially the partitionhandler.log and the ldprovision.log might give useful information.

           

          Also, trying to use diskpart (command prompt--> diskpart) to emulate the partition actions might help you find the cause.

           

          Frank

          • 2. Re: Provisioning failing at Set Active Action
            Apprentice

            Hi Frank,

             

            Ive looked at the log but i cant make sense of it?

             

             

            2016-02-02 23:21:20(832-464) ldProvision:Using [BC-LD01] for Core

            2016-02-02 23:21:20(832-464) ldProvision:SMBiosHelper::IsRunning - Checking to see if smbios service is running

            2016-02-02 23:21:20(832-464) ldProvision:Checking to see if smbios service is running.

            2016-02-02 23:21:20(832-464) ldProvision:Could not open smbios service.

            2016-02-02 23:21:20(832-464) ldProvision:SMBios service not running

            2016-02-02 23:21:20(832-464) ldProvision:SMBiosHelper::GetSMBios(  )

            2016-02-02 23:21:20(832-464) ldProvision:Expanding %SystemRoot%\SysWOW64

            2016-02-02 23:21:20(832-464) ldProvision:SMBiosHelper::GetSMBios - /ldlogon/cismbios.sys

            2016-02-02 23:21:20(832-464) ldProvision:downloading /ldlogon/cismbios.sys

            2016-02-02 23:21:20(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\cismbios.sys" http://BC-LD01/ldlogon/cismbios.sys)

            2016-02-02 23:21:20(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:20(832-464) ldProvision:Installing the driver

            2016-02-02 23:21:20(832-464) ldProvision:Installing service X:\ldprovision\cismbios.sys

            2016-02-02 23:21:20(832-464) ldProvision:SMBiosHelper::InstallSMBios - Checking to see if smbios service is running

            2016-02-02 23:21:20(832-464) ldProvision:Checking to see if smbios Service Exists

            2016-02-02 23:21:20(832-464) ldProvision:Installing smbios driver

            2016-02-02 23:21:20(832-464) ldProvision:Checking to see if smbios Service Exists

            2016-02-02 23:21:20(832-464) ldProvision:Checking to see if smbios service is running.

            2016-02-02 23:21:20(832-464) ldProvision:Starting smbios service

            2016-02-02 23:21:20(832-464) ldProvision:FAILED:  smbios service won't start

            2016-02-02 23:21:20(832-464) ldProvision:Getting server identifiers

            2016-02-02 23:21:20(832-464) ldProvision:Serial Number by WMI: AUD1150BGX

            2016-02-02 23:21:20(832-464) ldProvision:Serial Number: AUD1150BGX

            2016-02-02 23:21:20(832-464) ldProvision:ServerIdentifier::getAMT_GUID - Checking to see if smbios service is running

            2016-02-02 23:21:20(832-464) ldProvision:SMBiosHelper::IsRunning - Checking to see if smbios service is running

            2016-02-02 23:21:20(832-464) ldProvision:Checking to see if smbios service is running.

            2016-02-02 23:21:20(832-464) ldProvision:Getting smbios service path.

            2016-02-02 23:21:20(832-464) ldProvision:checking path X:\ldprovision vs \??\X:\ldprovision

            2016-02-02 23:21:20(832-464) ldProvision:SMBiosHelper::StopSMBIOS - Checking to see if smbios service is running

            2016-02-02 23:21:20(832-464) ldProvision:Checking to see if smbios service is running.

            2016-02-02 23:21:20(832-464) ldProvision:Checking to see if smbios Service Exists

            2016-02-02 23:21:20(832-464) ldProvision:Removing smbios driver

            2016-02-02 23:21:20(832-464) ldProvision:ldProvision started

            2016-02-02 23:21:20(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "x:\CBA8\cbaroot\alert\provisioning.ruleset.xml" http://BC-LD01/LdLogon/alertrules/provisioning.ruleset.xml)

            2016-02-02 23:21:20(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:20(832-464) ldProvision:The file (x:\CBA8\cbaroot\alert\provisioning.ruleset.xml) was successfully downloaded

            2016-02-02 23:21:20(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\ldprovision_config.windows.xml" http://BC-LD01/LdLogon/Provisioning/windows/ldprovision_config.windows.xml)

            2016-02-02 23:21:20(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:20(832-464) ldProvision:The file (X:\ldprovision\ldprovision_config.windows.xml) was successfully downloaded

            2016-02-02 23:21:20(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\ProvisionGUI.exe" http://BC-LD01/LdLogon/Provisioning/windows/ProvisionGUI.exe)

            2016-02-02 23:21:20(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:20(832-464) ldProvision:The file (X:\ldprovision\ProvisionGUI.exe) was successfully downloaded

            2016-02-02 23:21:20(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\provcomm.dll" http://BC-LD01/LdLogon/Provisioning/windows/provcomm.dll)

            2016-02-02 23:21:20(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:20(832-464) ldProvision:The file (X:\ldprovision\provcomm.dll) was successfully downloaded

            2016-02-02 23:21:20(832-464) ldProvision:download prerequisite files OK

            2016-02-02 23:21:20(832-464) ldProvision:Running in Daemon mode.

            2016-02-02 23:21:20(832-464) ldProvision:Provision Mode = PROVISION_MODE_CORE_SID

            2016-02-02 23:21:20(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:21:21(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:21:21(832-464) ldProvision:Computer ID: 4883

            2016-02-02 23:21:21(832-464) ldProvision:Session Data: <session><variable name="LDPass" type="sensitive">20909A5F83D722B1910B874BDA9A45BFA142B3D7D37</variable><variable name="_RemoveClientFolder" type="none">True</variable><variable name="_ShowClientUI" type="none">True</variable><variable name="corename" type="none">BC-LD01</variable><variable name="AdminPass" type="sensitive">1064EAE193EC08D36F123044949</variable><variable name="macAddress" type="none">6C626DEC7C4F</variable><variable name="ldDeviceID" type="none">Agentless</variable><variable name="WinProdKey" type="none">MHF9N-XY6XB-WVXMC-BTDCT-MKKG7</variable><variable name="Company" type="none">Billanook College</variable><variable name="ldHostname" type="none">DISPLAY-DISC</variable><variable name="_CloseClientUI" type="none">wait30</variable><variable name="LDUser" type="none">landesk</variable><variable name="Domain" type="none">billanook.local</variable><variable name="coreIP" type="none">10.10.0.132</variable></session>

            2016-02-02 23:21:21(832-464) ldProvision:Going to decrypt password

            2016-02-02 23:21:21(832-464) ldProvision:Going to decrypt password

            2016-02-02 23:21:27(832-464) ldProvision:ProvisionGUI.exe start OK

            2016-02-02 23:21:27(832-464) ldProvision:********************************** Begin processing actions **********************************

            2016-02-02 23:21:27(832-464) ldProvision:

             

             

            2016-02-02 23:21:27(832-464) ldProvision:*********  Begin an action - Reboot_shutdown

            2016-02-02 23:21:27(832-464) ldProvision:Do EnvironmentCheck

            2016-02-02 23:21:27(832-464) ldProvision:Is WinPE Action=0, Is WinPe Environment=1

            2016-02-02 23:21:27(832-464) ldProvision:Non WinPE Action required but WinPE environment detected.  Requires Real OS.

            2016-02-02 23:21:27(832-464) ldProvision:Action failed because we are in the wrong environment.

            2016-02-02 23:21:27(832-464) ldProvision:Action was not required.  Reporting action failure and continuing.

            2016-02-02 23:21:27(832-464) ldProvision:Call web service GetStatusString()

            2016-02-02 23:21:27(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:21:27(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:21:27(832-464) ldProvision:StatusString = An unknown error occurred. If the problem persists, contact the LANDesk administrator.

            2016-02-02 23:21:28(832-464) ldProvision:Call web service SetActionStatus()

            2016-02-02 23:21:28(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:21:28(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:21:28(832-464) ldProvision:

             

             

            2016-02-02 23:21:28(832-464) ldProvision:*********  Begin an action - Partition

            2016-02-02 23:21:28(832-464) ldProvision:Do EnvironmentCheck

            2016-02-02 23:21:28(832-464) ldProvision:Is WinPE Action=1, Is WinPe Environment=1

            2016-02-02 23:21:28(832-464) ldProvision:Session Data: <variables/>

            2016-02-02 23:21:28(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\PartitionHandler.exe" http://BC-LD01/LdLogon/Provisioning/windows/PartitionHandler.exe)

            2016-02-02 23:21:28(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:28(832-464) ldProvision:The file (X:\ldprovision\PartitionHandler.exe) was successfully downloaded

            2016-02-02 23:21:28(832-464) ldProvision:Download handler ok.

            2016-02-02 23:21:28(832-464) ldProvision:Launching action handler [PartitionHandler.exe] with parameters ["]

            2016-02-02 23:21:28(832-464) ldProvision:handler launched.

            2016-02-02 23:21:47(832-464) ldProvision:Reporting action status: 0 to core

            2016-02-02 23:21:47(832-464) ldProvision:Call web service SetActionStatus()

            2016-02-02 23:21:47(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:21:47(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:21:47(832-464) ldProvision:End of action - Partition

            2016-02-02 23:21:47(832-464) ldProvision:

             

             

            2016-02-02 23:21:47(832-464) ldProvision:*********  Begin an action - Deploy_image

            2016-02-02 23:21:47(832-464) ldProvision:Do EnvironmentCheck

            2016-02-02 23:21:47(832-464) ldProvision:Is WinPE Action=1, Is WinPe Environment=1

            2016-02-02 23:21:47(832-464) ldProvision:Report might reboot status to core.

            2016-02-02 23:21:47(832-464) ldProvision:Call web service SetActionStatus()

            2016-02-02 23:21:47(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:21:48(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:21:48(832-464) ldProvision:Session Data: <variables/>

            2016-02-02 23:21:48(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\DeployImageHandler.exe" http://BC-LD01/LdLogon/Provisioning/windows/DeployImageHandler.exe)

            2016-02-02 23:21:48(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:48(832-464) ldProvision:The file (X:\ldprovision\DeployImageHandler.exe) was successfully downloaded

            2016-02-02 23:21:48(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\DownloadHandler.exe" http://BC-LD01/ldlogon/provisioning/windows/DownloadHandler.exe)

            2016-02-02 23:21:48(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:48(832-464) ldProvision:The file (X:\ldprovision\DownloadHandler.exe) was successfully downloaded

            2016-02-02 23:21:48(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\MaptoPreferredHandler.exe" http://BC-LD01/ldlogon/provisioning/windows/MaptoPreferredHandler.exe)

            2016-02-02 23:21:48(832-464) ldProvision:Process exit code:0

            2016-02-02 23:21:48(832-464) ldProvision:The file (X:\ldprovision\MaptoPreferredHandler.exe) was successfully downloaded

            2016-02-02 23:21:48(832-464) ldProvision:Download handler ok.

            2016-02-02 23:21:48(832-464) ldProvision:Launching action handler [DeployImageHandler.exe] with parameters ["]

            2016-02-02 23:21:48(832-464) ldProvision:handler launched.

            2016-02-02 23:33:12(832-464) ldProvision:Reporting action status: 0 to core

            2016-02-02 23:33:12(832-464) ldProvision:Call web service SetActionStatus()

            2016-02-02 23:33:12(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:33:12(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:33:12(832-464) ldProvision:End of action - Deploy_image

            2016-02-02 23:33:12(832-464) ldProvision:

             

             

            2016-02-02 23:33:12(832-464) ldProvision:*********  Begin an action - Partition

            2016-02-02 23:33:12(832-464) ldProvision:Do EnvironmentCheck

            2016-02-02 23:33:12(832-464) ldProvision:Is WinPE Action=1, Is WinPe Environment=1

            2016-02-02 23:33:12(832-464) ldProvision:Session Data: <variables/>

            2016-02-02 23:33:12(832-464) ldProvision:Create process (x:\cba8\httpclient.exe) with args (  -f "X:\ldprovision\PartitionHandler.exe" http://BC-LD01/LdLogon/Provisioning/windows/PartitionHandler.exe)

            2016-02-02 23:33:12(832-464) ldProvision:Process exit code:0

            2016-02-02 23:33:12(832-464) ldProvision:The file (X:\ldprovision\PartitionHandler.exe) was successfully downloaded

            2016-02-02 23:33:12(832-464) ldProvision:Download handler ok.

            2016-02-02 23:33:12(832-464) ldProvision:Launching action handler [PartitionHandler.exe] with parameters ["]

            2016-02-02 23:33:12(832-464) ldProvision:handler launched.

            2016-02-02 23:33:15(832-464) ldProvision:Reporting action status: 0 to core

            2016-02-02 23:33:15(832-464) ldProvision:Call web service SetActionStatus()

            2016-02-02 23:33:15(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:33:15(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:33:15(832-464) ldProvision:End of action - Partition

            2016-02-02 23:33:15(832-464) ldProvision:

             

             

            2016-02-02 23:33:15(832-464) ldProvision:*********  Begin an action - Partition

            2016-02-02 23:33:15(832-464) ldProvision:Do EnvironmentCheck

            2016-02-02 23:33:15(832-464) ldProvision:Is WinPE Action=1, Is WinPe Environment=1

            2016-02-02 23:33:15(832-464) ldProvision:Session Data: <variables/>

            2016-02-02 23:33:15(832-464) ldProvision:Download handler ok.

            2016-02-02 23:33:15(832-464) ldProvision:Launching action handler [PartitionHandler.exe] with parameters ["]

            2016-02-02 23:33:15(832-464) ldProvision:handler launched.

            2016-02-02 23:33:16(832-464) ldProvision:Reporting action status: 5 to core

            2016-02-02 23:33:16(832-464) ldProvision:Call web service GetStatusString()

            2016-02-02 23:33:16(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:33:16(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:33:16(832-464) ldProvision:StatusString = An unknown error occurred. If the problem persists, contact the LANDesk administrator.

            2016-02-02 23:33:16(832-464) ldProvision:Call web service SetActionStatus()

            2016-02-02 23:33:16(832-464) ldProvision:Start TryallWebService Attempt:0.

            2016-02-02 23:33:19(832-464) ldProvision:End TryallWebService Attempt:0. ExitCode:0

            2016-02-02 23:33:19(832-464) ldProvision:End of action - Partition

            2016-02-02 23:33:19(832-464) ldProvision:Last action failed

            2016-02-02 23:33:19(832-464) ldProvision:**********************************  End processing actions  **********************************

            2016-02-02 23:33:19(832-464) ldProvision:ldProvision ended