Can someone at LANDesk please clarify the following points for me regarding email CC functionality,
Once CC has been setup following the guide, do the following points work (yes/no answer is fine)
1. Inbound CC functionality upon Ticket CREATION - are users who are CC'd on an email to the helpdesk supposed to be added as a CC recipient on a ticket? - is this possible?
2. Inbound CC functionality upon Ticket UPDATE - when a ticket is updated via email with people added in CC to the mail, are they then added to the CC collection on the ticket? - is this possible?
3. My understanding is all people who you require to be in CC on a ticket have to be added via the portal? - correct?
4. Once added via the portal they will be included in all outbound emails of the tickets to which they have been added in CC?
This will help me clear up a debate in our organisation.
Thank you for your assistance!