any feedback please.
I need this information
Thank you for your answer. In fact, I am not facing this issue right now inside the company.But let say that I had this kind of issue.
In my question I am just looking to understand some theoretical concepts that I wasn't able to find using the LANDesk official documentation and LANDesk Help. I have made a huge effort using wireshark, Porcessor monitor just to answer some basic questions.
For the support. I don't know how does it work? Does technical support guys will contact me by phone or by E-mail? is it something that my company should payfor? Actually I am newbie with LDMS and I have started with learning LDMS Software distribution module. This is why I don't like that the person who is defined as the main contact will be bothered because I would like to understand some main concepts. So if just me will be contacted it will be great.
Thanks in advance.
Your company appears to have paid for support and yes only you will be contacted if you raise a support case, not the main contact. The main contact would be able to see that you raised a support case, should they take a look at a list of support cases, but they would not be proactively notified.
It would be worth making it clear when you raise the support case that you are not facing this issue at the moment and to select a lower priority to reflect this.