2 Replies Latest reply on Feb 18, 2016 4:50 PM by bialae

    Web Console Agent Status Icon with Remote Control and binoculars

    bialae Apprentice

      Hello Everyone!

      I have upgraded our LANDesk Management Suite to version 2016 and my management suggested that our Helpdesk would use the Web Console.

      There are many questions I received from Helpdesk, and one of them is that they are all looking for that Agent Status Icon with binoculars which indicates a PC is available for a remote connection.

      Please may I ask if anyone of you could please show me how to configure the Web Console to have that feature?

      Thank you very much.

      Ernie