Our data team was working on creating some reports for our Service Desk tickets with our own Crystal server. We would like to find the total time worked on a ticket excluding on hold times and off business hours. Is there a field that holds that total clock time for a ticket? I know the system does factor in our business hours and weekends because tickets don't breach during that time, so I would think there would be a total working time clock somewhere for each time. We would like to use this to find average close time on tickets, etc.