3 Replies Latest reply on Mar 9, 2016 12:45 PM by dmshimself

    Windows Calculation not working on the fly / only on Save

    Guy_Walton Apprentice

      Hello all

       

      I'm experiencing an odd issue

       

      we are trying to make our Landesk incident window a little more focused by hiding elements / un-hiding elements depending on Category selection

       

      the calculation is working , but it's only affecting the status of the elements after saving.

       

      Does anyone have any suggestions of what could be causing the issue.

       

      the calculation at the moment looks like this

      import System static def GetAttributeValue(Incident):   Check = ""   Value = ":SetHidden(ConfigurationItemType, True);:SetHidden(ConfigurationItem, False);"   if Incident.Category != null :     if Incident.Category.FullName == "Hardware" :       Value = ":SetHidden(ConfigurationItemType, False);:SetHidden(ConfigurationItem, False);"   return String.Format(Value)

       

      I have check the background services, and the following are running

      ServiceDesk.BackgroundEngine

      ServiceDesk.IntegrationService

      ServiceDesk.KnowledgeBaseService

      ServiceDesk.MIEngine

      ServiceDesk.QueryReportsService

      ServiceDesk.ResourceManagementService

       

      and advise will be greatly appreciated.