I am fairly new to LANDesk process design. Currently our Request and Incident processes allow us to reopen existing incidents and requests but we would like to be able to have a process where a child incident or request is created at Unresolve/ReOpen with the details from the parent (with the exception of the category which we would like to be able to amend). We would like the parent call to automatically close after the child is created.
However when I try to add in the Create Child Request at Unresolve or ReOpen I get the error:
Attempt to perform action Attach Parent Request on Request failed. This action is not available at status Open.
(I am following the design principles we were illustrated at the LANDesk bootcamp training but its doesnt seem to work for us.)