|Hello. I have Service Desk 7.5 SP1 installed and I'm unable to upgrade to SD 2016. Installation of 2016 gives a return code 4 when attempting to back up the current configuration. It fails on this command: Executing: xcopy "C:\Program Files (x86)\LANDesk\Service Desk\*.exe.config" "C:\ProgramData\LANDESK\ServiceDesk\Install\10.0\Backup" /IRYS|
It fails because the path C:\Program Files (x86)\LANDesk\Service Desk does not exist.
I'm unable to uninstall SD 7.5 either, likely for the same reason. I've tried the uninstall fix recommended in the community without success. v7.5 seems to be in a state where it is partially installed. Maybe?
Any help would be appreciated!!!