5 Replies Latest reply on May 16, 2017 6:44 AM by Chris_W

    Has anyone created a Knowledge Centered Support (KCS) process flow for Knowledge Management?

    bmagurn Apprentice

      Has anyone setup a KCS process in LanDesk Service Desk?


      I've been reading the KCS documentation all day as a starting point for our knowledge management implementation. 

      It seems to be a pretty thorough framework, just wondering if anyone else has already set this up in LDSD.


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