6 Replies Latest reply on Mar 17, 2016 9:13 AM by chrisjgill

    Cannot add Decision point to start of Process

    chrisjgill Apprentice

      I am having trouble adding a decision point to the start of a process

       

      The error returned states "Cannot save process as the Start Point is linked to a status that is not of type Start"

       

      JARI_Process.PNG

       

      Properties.PNG

       

      Basically, an existing process is in place whereby a member of our 1st line team can raise a request for a code deploy to take place (in reality all the 1st line are doing is creating a ticket off the back of an email request)

      To make this process more streamlined, we have a mailbox that is now monitored by LANDesk Service Desk 7.8.1 now and will allow developers to email that mailbox and a ticket is automatically created and assigned to the correct team

       

      I want the process to deal with 1st line raising tickets manually and an automated process raising direct to the team in question - can this be done?