2 Replies Latest reply on Mar 24, 2016 9:50 AM by Wade.Preston

    Remote Control v4.1.3 is grayed out on some devices but not all.

    Rookie

      I am trying to remote control to a specific device that we are having some issues with and I can't because the remote control option is grayed out.  As I look at other devices, I see that some are grayed out and some are not.  How do I get the ones that are grayed out to not be that way?  I have looked at the other posts that are similar to this one and I already have the settings correct according to those posts.  What else can be done to resolve this issue?  I need to be able to remote to this device soon.