4 Replies Latest reply on Apr 19, 2016 6:45 AM by SEickhoff

    Not able to open "My Workload List" in ServiceDesk


      We began using ServiceDesk a few weeks ago and everything worked fine for a week. Not sure what happened but at the beginning of the 2nd week I am no longer able to view My Workload List but I can view My Groups Workload List and Unassigned Incidents. In My Workload List there is a message that reads " There has been an unexpected error. Click Continue to return to the previous page. Privilege required. Username is not a member of a role or group with the Read privilege for the Incident Management. 

      As far as I know I am granted the same rights as everyone else on my group and no one else is having issues like this. We have not been able to figure out what would have cause this issue or how to get me working properly again. Any help would be appreciated.