13 Replies Latest reply on Sep 4, 2018 11:35 AM by ChadL

    Copy category from triage (call domain) to incident or request

    Rookie

      Hi guys,

       

      Once again, thanks for the help in advance.

      I'm using the call domain to create a new triage workflow, where the service desk analyst can create a request or an incident after. Because we use the same categories on both, I would like to copy the triage category to incident or request on creation.

      Any idea how can I achieve this?

       

      The idea is to open the triage ticket - and on raise request (example) I can choose the category where it will fit and save. From there the request gets assigned to Service Desk for further actions

       

      Hope it makes sense

       

      thanks,

       

      Pedro Mendes