Once again, thanks for the help in advance.
I'm using the call domain to create a new triage workflow, where the service desk analyst can create a request or an incident after. Because we use the same categories on both, I would like to copy the triage category to incident or request on creation.
Any idea how can I achieve this?
The idea is to open the triage ticket - and on raise request (example) I can choose the category where it will fit and save. From there the request gets assigned to Service Desk for further actions
Hope it makes sense