2 Replies Latest reply on Apr 11, 2016 10:46 AM by dunnsu

    Error when launching Reports - Service Desk 2016

    dunnsu Apprentice

      Hello -

       

      I am trying to set up reports in Service Desk 2016 and running into an issue.  When I'm logged into the console on my LANDesk application server, I can view reports through Administration\Crystal Reports.  When I'm logged onto the console on my own computer, I get the error "Load report failed."  My machine has Crystal Reports Runtime Engine for .Net Framework 4 (64-bit) installed.  Is there perhaps another Crystal component I need installed locally to be able to see reports in the console?

       

      Once I can see them in the console, my next step will be to figure out how to publish them in Web Access. 

       

      Thanks for any help!