Try changing the logon policy to IntegratedOnly and if that works, then you may want to submit a bug with LANDesk.
Craig Middelstadt | Senior ITSM Consultant | Pangea Systems | www.pangeasystems.com
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I am assuming this is for console only. In C:\ProgramData\LANDESK\ServiceDesk\servicedesk.Framework\tps.config (Replace "servicedesk" with the name of your instance.), do you have this key?
<add key="AuthenticationProvider" value="Touchpaper.Integrations.LDAPLogon.DirectoryServiceAuthenticationProvider" />
If not, I would add that to your tps.config. I would also make sure that DirectoryServiceAuthenticationConfiguration.xml and OpenLDAPSSLAuthenticationConfiguration.xml (in the same folder as tps.config) have the correct information for your environment.
With those files reflecting our environment and that key in tps.config, we are able to use LDAP authentication from the console. We are still on 7.8.2, though.