If you want this, then you should only breach the Incident based on the Open to Resolution time period and not any other time. Open to Acknowledge period should not be set up to breach the Incident. Then write your query to show Incidents that breached based on "Is Breached" = True. This is based on it not meeting the resolution period.
Craig Middelstadt | Senior ITSM Consultant | Pangea Systems | www.pangeasystems.com
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Understood - I just want to clarify that because I now am doing SLAs on two actions in Incidents there is no way to pull out data for one? Thanks!