4 Replies Latest reply on Apr 14, 2016 2:28 AM by pcantika

    Return code: 1603, State: Failure      (SetupController.ExecuteNextCommand())

    pcantika Apprentice

      Hai all,

       

      I am install LDSD version 7.6.2 in Windows Server 2012 Standar and I am have error in step installing SAP Crystal Report Runtime

       

       

      4-14-2016 12-22-48 PM.png

       

      Log error is :

       

      MSI (s) (5C:98) [12:38:58:644]: Product: SAP Crystal Reports runtime engine for .NET Framework 4 (64-bit) -- Installation operation failed.

       

       

      MSI (s) (5C:98) [12:38:58:645]: Windows Installer installed the product. Product Name: SAP Crystal Reports runtime engine for .NET Framework 4 (64-bit). Product Version: 13.0.0.99. Product Language: 1033. Manufacturer: SAP. Installation success or error status: 1603.

       

       

      MSI (s) (5C:98) [12:38:58:661]: Closing MSIHANDLE (1) of type 790542 for thread 4760

      MSI (s) (5C:98) [12:38:58:691]: Deferring clean up of packages/files, if any exist

      MSI (s) (5C:98) [12:38:58:691]: MainEngineThread is returning 1603

      MSI (s) (5C:9C) [12:38:58:696]: RESTART MANAGER: Session closed.

      MSI (s) (5C:9C) [12:38:58:697]: No System Restore sequence number for this installation.

      === Logging stopped: 4/14/2016  12:38:58 ===

      MSI (s) (5C:9C) [12:38:58:707]: User policy value 'DisableRollback' is 0

      MSI (s) (5C:9C) [12:38:58:707]: Machine policy value 'DisableRollback' is 0

      MSI (s) (5C:9C) [12:38:58:707]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (5C:9C) [12:38:58:708]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (5C:9C) [12:38:58:708]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (5C:9C) [12:38:58:708]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (5C:9C) [12:38:58:709]: Destroying RemoteAPI object.

      MSI (s) (5C:E0) [12:38:58:709]: Custom Action Manager thread ending.

      MSI (c) (CC:F4) [12:38:58:711]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (CC:F4) [12:38:58:712]: MainEngineThread is returning 1603

      === Verbose logging stopped: 4/14/2016  12:38:58 ===

       

      and

       

      2016-04-14 12:38:58 ERROR: Execution of CrystalReports64 completed. Return code: 1603, State: Failure(SetupController.ExecuteNextCommand())
      2016-04-14 12:38:58 INFO: Serializing XML type: Setup.Common.Xml.SetupXml(SetupController.WriteXml())

       

       

       

      any one helping to resolved this problem?