Can you try to run the Crystal Reports runtime installation program manually? It is located in the Service Desk install package in the "CrystalReports13" folder. Do you get any errors when you run it?
Trims for your helping dan reply. When i am install package in the "CrystalReport13" i have the error message :
and i am searching this error and looking for the troubleshooting in google i found i have installed
Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update
i have installer in link : http://www.microsoft.com/en-us/download/details.aspx?id=14431
Finally, i am install this package and instalation LDSD versi 7.6.2 running smoothly.
Apart from your issue: May I ask why you are staying which such an old version? Just out of interest!
My customer using aplication LDSD 7.6.2 for this time and they have plan to upgrade in the new version but not in the near future. My customer upgrade for server aplication from OS from Windows Server 2008 R2 Enterprise to Windows Server 2012 Standard and i am reinstall LDSD 7.6.2 for this time.
Putri Cantik A