1 Reply Latest reply on Apr 20, 2016 3:17 AM by Andrew Swindells

    Importing INC Cats

    Rookie

      We are trying to import a very large number of new INC cats , but getting the following error when executing the sheet

       

      "An item with the same key has already been added"

       

      This is not true as all entries are new

       

      Any ideas as it is becoming an irritation , we are currently on v7.8 Service Desk

        • 1. Re: Importing INC Cats
          Andrew Swindells SupportEmployee

          Hi Mark,

           

          When do you get the error? When attempting the data import or when you are setting up the data connection?


          Also, have some categories that are the same as the new one's perhaps been deleted? They could only be soft deleted rather than hard deletion.


          Let me know


          :-)