I would like to know if there is a way to automatically save a window if it has been auto prefilled by an action in the process?
We have landesk set up so that we have a seperate window for the incident and the closure of an incident. We have some templates which we would like to close on creation i.e password resets.
From the work I have done so far on this the incident doesnt appear to be closing properly as the closure window isnt saving and this is causing problems with the reports we are running.
I have put an automatic action in the process to fill in the closure window but I cant get it to save automatically.
Does anyone have their system set up in similar way that could possibly provide some assistance on this?