We are using LANDesk 7.8 and have a lot of analysts who are not happy with the current reassignment window. In our current setup we have a plain text 'Details' field containing the html code required but this often gets messed up when other analysts want to amend this field with their own notes.
I have had a go at creating a html field to see if this will be a sufficient replacement for the current plain text window.
How do I get the 'Notify assignee', 'Notify originator' fields to link to the new field to send out the notifications? Can I use these existing objects or will I have to create new 'notify' objects as well? Is there an easier way to handle this that I have overlooked? It doesn't seem that you can easily update the current plain text field to html.