10 Replies Latest reply on Sep 14, 2016 6:13 AM by Frank Wils

    Some users can enroll but they are not getting a profile

    melvinwn066 Apprentice

      I have a few users iOS which are not getting any error during the enrollment but are not getting profiles installed.

      When i check the mdm.dll.log i see the following error.

      For the majority of the users it's going as expected


      04/28/2016 15:56:54 INFO  24784:51 RollingLog : Error constructing SOAP envelope for policy request: System.Xml.XmlException: An error occurred while parsing EntityName. Line 1, position 14570.

         at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)

         at System.Xml.XmlTextReaderImpl.ParseEntityName()

         at System.Xml.XmlTextReaderImpl.ParseEntityReference()

         at System.Xml.XmlTextReaderImpl.Read()

         at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)

         at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)

         at System.Xml.XmlDocument.Load(XmlReader reader)

         at System.Xml.XmlDocument.LoadXml(String xml)


      For the user which are not getting the profiles installed, i see them like the figure below in LD.