0 Replies Latest reply on May 3, 2016 8:41 AM by systemssupport

    Scheduled reports not being received by recipients

    systemssupport Apprentice

      We started today to create some scheduled reports for a few queries that we had created.

       

      These scheduled reports run as we see the PDF files drop into the "reports" folder but the recipients never seem to get the email.

       

      I have noticed that each time we go into the task and edit it, it shows the reply address as blank.  So I readd the reply address and still no reports recieved, on editing the task again the reply address has vanished.

       

      Opened the publishreports.exe.log and notice the following:

       

      --- End of inner exception stack trace ---

         at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)

         at System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams)

         at System.Web.Mail.SmtpMail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args)

         at System.Web.Mail.SmtpMail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args)

         at System.Web.Mail.SmtpMail.CdoSysHelper.Send(MailMessage message)

         at System.Web.Mail.SmtpMail.Send(MailMessage message)

         at LANDesk.ManagementSuite.SmtpEmail.Smtp.Send(MailMessage message)

         at LANDesk.ReportingServices.Publisher.SmtpHelper.Send(MailMessageData data)

         at LANDesk.ReportingServices.Publisher.Publisher.EmailReportToUsers(PublishParameters parameters, ISmtpHelper smtp, List`1 users, IFileHelper fileHelper, DateTime dtTimeStamp)

      05/03/2016 15:20:03 INFO  10056:1     RollingLog : Core has changed, resetting the core language cache

      05/03/2016 15:20:03 INFO  10056:1     RollingLog : Getting core language for Key:CurrentLanguage Language:ENU

      05/03/2016 15:20:03 INFO  10056:1     RollingLog : Getting core language for Key:LegacyLanguage Language:ENU

      05/03/2016 15:20:07 INFO  10056:2     DataServices.OleDbHelper : CloseConnection(); Dispose()-ed a connection with a handle that was not initialized

      05/03/2016 15:20:19 INFO  10056:1     RollingLog : Exception when trying to email report to a user:

      05/03/2016 15:20:19 INFO  10056:1     RollingLog : System.Web.HttpException (0x80004005): At least one of the From or Sender fields is required, and neither was found.

      ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: At least one of the From or Sender fields is required, and neither was found.


      This seems to point to no From or Sender fields are populated, which maybe down to the reply address not being saved each time?

       

      Is there anyway of resolving this issue?