We are using Service Desk 2016, Web Desk version. We have a gadget that displays the query My Groups Workload List. We include the summary(title) attribute in this list and are finding the column width is too long for this gadget. Column Span is set to 1. On the query itself in the console I've changed the settings on this attribute to truncate to 25 characters, however it does not appear to have any effect on the Web Desk side even after deleting and re-adding the query gadget. Same for Column Sizing in console. So hopefully a simple question I've overlooked but how can I reduce the size of the column on the gadget in Web Desk? Thank you.
That bit of functionality has yet to be implemented in webdesk. I'd suggest you raise that with your local support team.
What you could do is do a before save calculation from the item you ant into a shorter string attribute and then use that on the query. You'd need a bit of sql to update old attributes too.
Thank you for the quick response/confirmation on this functionality as well as providing an alternate workaround. Much appreciated.