1 Reply Latest reply on May 10, 2016 1:00 PM by jwwtss

    How to allow assigned user to approve ticket via email?


      I am in the process of testing and fixing bugs in our updated version of Service Desk and I noticed when an email was sent out to a "Supervisor" to approve a change ticket, it allowed him to approve via email.  The procedure actually failed because emails were not set up properly in exchange, however I wanted to know how this could be accomplished in service desk.  Is there a way to configure inbound emails to update a ticket to approved status? If so, how?