2 Replies Latest reply on May 24, 2016 5:49 AM by Markus.Gonser

    Object Designer - window in LDSD Console out of scope

    Markus.Gonser ITSMMVPGroup

      Hi all,

       

      I´ve had a problem in my LDSD console. I want to edit some objects in Object Designer but the frames will be out of scope. I am able to select the object but the attributes and all

      other information about this object isn´t available. To see exact what I mean here are the screenshot of my console:

       

      Object Designer.jpg

       

      Thx for your help

      Markus

        • 1. Re: Object Designer - window in LDSD Console out of scope
          SupportEmployee

          Hi Markus,

           

          This is usually caused by some corrupted user settings on your user profile. You can use the script below to reset them in the DB:

           

          -- Delete user settings records in the DB
          -- Replace '<<USERNAME>>' in the queries below with the user's login name in Service Desk
          
          Delete from tps_application_user_setting where tps_user_guid = (select tps_guid from tps_user where tps_name = '<<USERNAME>>')
          Delete from tps_user_preference where tps_user_guid = (select tps_guid from tps_user where tps_name = '<<USERNAME>>')
          

           

          Make sure you close your console first, take a backup of the DB, run the script above and recycle your application pool.

           

          Let me know if this works.

           

          Thanks,

          Remi

          • 2. Re: Object Designer - window in LDSD Console out of scope
            Markus.Gonser ITSMMVPGroup

            Hi Remi,

             

            thank you for the fast reply!

             

            best regards

            Markus