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That error is from another part of LDSD, but does indicate something is up. You might want to increase the message request length as that sometimes gives odd errors when the size of the process tips over a limit. I'd also increase the webtimeout in your console.config just to see if that helps and also stop the other applications running on that server. The performance guide is worth looking through as well for other hints on improving performance.
Thanks for the response, you pointed me in the right direction on the application server I changed the following;
'\Program Files (x86)\LANDesk\Service Desk\WebApp\Framework\tps.config' file
<add key="CommandTimeout" value="300"/>
<add key="CommandTimeout" value="600"/>
I was close! Glad it's working. I think the docs say the recommended value for CommandTimeout is more than 300 and yet the product still offers this as the default value. Sometimes the left hand cannot see what the right hand is writing. :-)