Sometimes it is necessary to redact sensitive information within our incidents or requests that come into our service desk team, given that LDSD isn't encrypted. One would expect the Administrator role would allow permission to edit all fields within an incident or a request. However, I have this role and can only modify the description field in existing incidents, but not for requests. I confirmed the field I wish to edit (the description field) is in Process manager/Process, per the properties of the field in Windows manager. I have created a role that has read and update permissions for this module, gave that to myself, but still could not modify this field in an existing record. I then gave that role the update right to every single item in the Request section. Still, I was unable to modify that field. Also, I do not see any calculations in the window that suggest a dynamic property that doesn't allow editing this field until some property is selected.
Does anyone know what I may be missing?