On our current system we have a Request process that allows us to automatically resolve certain enquiries when they are logged.
I am trying to include another one of these requests on our test system. The process includes a Decision that asks whether the Template Name is equal to a specific value, if 'Yes' then 'Resolve' and the resolution contains the predefined text. There are already a number of these set up in the same way wand work perfectly but for some reason my attempt fails. Creating this template in Template Designer it doesn't seem to assign the Template any name - it contains a NULL value after creation. I have updated the Template Name and in the Properties the Template Title has the same name. I cannot see any other way to specify the template name.
Does anyone have any suggestions?