3 Replies Latest reply on Dec 24, 2016 4:25 AM by Motaz

Outbound Emails Issue

Motaz Jun 11, 2016 5:27 PM

Hello,

I am having an issue with sending emails from LDSD. I have an Office 365 account that I want to use as an outbound email. I used Stunnel to establish a connection with the servers and it works when I test the connection (it sends an email that the test succeeded). However, When I try to send an email via add assignment or add reminder actions, The email doesn't get received.

I have checked the database and I can confirm that the messages (emails) are in the database but the column (tps_is_email_sent) equals 0 for all values which means that the emails are not being sent at all.

Can you please help?

PS: I tried using both Gmail and Office 365 and I have the same issue.

1. Re: Outbound Emails Issue

John Stuart-Robson Jun 12, 2016 3:37 PM (in response to Motaz)

Hi there,

Are both the outbound service and background service up and running? Using the test action in mail manager does not call the services.

Are there any errors reported in the event log for either service?

Let us know.

John
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2. Re: Outbound Emails Issue

Motaz Jun 22, 2016 11:07 AM (in response to John Stuart-Robson)

Dear John,

Sorry for my late reply. I am currently working on another project implementation.

However, I made sure that the services are up and running. Also checked the event viewer but with no luck.

Any suggestions?

Thanks
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3. Re: Outbound Emails Issue

Motaz Dec 24, 2016 4:25 AM (in response to Motaz)

I created a new document on how to configure office 365 mailbox with LDSD.

Document Link: Office 365 Email Services with LANDESK Service Desk
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Outbound Emails Issue

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