3 Replies Latest reply on Dec 24, 2016 4:25 AM by Motaz

    Outbound Emails Issue

    Motaz ITSMMVPGroup

      Hello,

       

      I am having an issue with sending emails from LDSD. I have an Office 365 account that I want to use as an outbound email. I used Stunnel to establish a connection with the servers and it works when I test the connection (it sends an email that the test succeeded). However, When I try to send an email via add assignment or add reminder actions, The email doesn't get received.

       

      I have checked the database and I can confirm that the messages (emails) are in the database but the column (tps_is_email_sent) equals 0 for all values which means that the emails are not being sent at all.

       

      Can you please help?

       

      PS: I tried using both Gmail and Office 365 and I have the same issue.