I have data policies setup in Xtraction by the Company field in BMC Remedy. That way each company can only see their own metrics, and cannot view other companies metrics. I have an issue where there are people associated with another company and we have these people grouped into different sites within this company. I want one company to be able to see data generated from these people in one of the groupings as they are support them.
So for example what we have:
Data Policy A: BMC\Incidents = Company A
Data Policy B: BMC\Incidents = Company B
What we need
Data Policy A: BMC\Incidents = Company A & Company B/Site 1
I have tried adding the Company B/Site 1 with an advanced filter like I do with dashboards and reports where it works. However, when I do that in the Data Policy Filter, the reports generate no data for anyone that is assigned to that security Policy.
The advanced filter looks like:
Submit date during this month
Company equals A
Company equals B
Customer Site equals 1