We have a setup of 2 web servers hosting service desk. when service desk is accessed internally within our network, every works fine including the above mentioned buttons.
However when accessed from outside the network, above mentioned buttons throw an error saying "specified url cannot be found". One of the sample url that the application is trying to find is "https://dns-name/servicedesk.webaccess/wd/object/cancel.rails" when we click on cancel button.
Other areas of the application work fine from outside. If anybody has advice on this it would be really helpful.
It sounds like there is a problem with permission on the server. A fiddler trace should be able to help you find out what permissions might be missing: http://www.telerik.com/fiddler
Retrieving data ...