1 Reply Latest reply on Jun 21, 2016 8:50 AM by Jenny.Lardh

    Unable to perform save and close, save and cancel actions on tickets

    Karthik Apprentice

      Hi

       

      We have a setup of 2 web servers hosting service desk. when service desk is accessed internally within our network, every works fine including the above mentioned buttons.

       

      However when accessed from outside the network, above mentioned buttons throw an error saying "specified url cannot be found". One of the sample url that the application is trying to find is "https://dns-name/servicedesk.webaccess/wd/object/cancel.rails" when we click on cancel button.

       

      Other areas of the application work fine from outside. If anybody has advice on this it would be really helpful.