Anyone else have this challenge? If so, could you please share how you resolved?
Here’s the challenge. We wanted a service catalog that had more a simplified web look and navigation than what the Service Catalog in LDSD offered.
We utilized Adobe to build out the page(s) and then utilized a web page gadget on an LDSD Dashboard to house in LDSD so that we didn’t lose functionality for Analysts to access the webdesk.
HOWEVER, the challenge is that in order to make the web page gadget work and display the page correctly, we have to take the Adobe page and save it as an HTML file on the respective server (Dev for this example).
Additionally, maintaining the correct copy and/or multiple pages is going to be a potential risk if something gets out of sync.
Ideal solution is be able to direct the Self-Serve site to the Adobe page, but the Web Desk to LDSD. This allows us to minimize maintenance of an HTML file and coding adjustments needed as a static document and maintains current access for the Analysts.
Simplification of what we'd like to do:
We want to redirect http://server/servicedesk.webaccess/SS/ to be redirected to the one URL and http://server/servicedesk.webaccess/WD/ to go to another URL. Currently we are unable to do this in Landesk.
I understand that we could use IIS, where we set something up in IIS to look at the full URL and if it matched a string of text then it would redirect to another page. So it’s like the http redirect, but instead of the normal way of doing it (where it redirects if you go to a folder) instead it redirects if it finds the /SS string or the /WD string.
We are currently on version 7.8.2