Ricardo, without seeing your full process, the "Change Manager" you are trying to set is it the change manager of the group of the user who created the change? if so, you could simply create a relationship from system->user to system->group and call it Change Manager. Then set a change manager for each support group. then use a placeholder in the process instead of the calculation. The calculation does not work right so if you think you need to use it could you give me a bit more information of exactly what you want to accomplish if my recommendation won't work.
Will | Lead ITSM Consultant | Network Consulting Services, inc. | Desktop, Network & Internet Security
Apologies for the delay on the response.
I was able to bypass the issue by using the following calculation on the "Change Manager" attribute:
Value = Change.Customer._ServiceManager
if Change.Category._BussinessUnitMgr != true:
if Change.Category._ChangeManager != null:
Value = Change.Category._ChangeManager
Thanks a lot
Excellent. Glad to hear you got it working.