Our programmers use JIRA right now for bugs,aborts, programming issues. Has anyone switched to using Service Desk instead, if so how did you do this successfully? One of our ACIOs would like to use service desk instead of JIRA (so we have fewer systems to maintain). Would you suggest using the Problem Management module for this? Any suggestions would be appreciated!
The easy answer here is Yes, The Problem Management module is perfect for recording defects.
You can always create a new module that fits perfectly to what is currently used in JIRA but obviously that would take some more thought and work.
I guess you more questions that lead on from here, so feel free add them.
Thank you, I am going to look into starting this process in test, so I can see if it meets the needs of our developers.