Is there any way in Landesk I can find out which incident or SR has been created using which template?
We have a lot of templates which are listed on our self service landesk webpage, is there anyway I can see which selfservice raised incident or SR used which template?
I have found the table they are stored in lc_object_template but cannot find a way to link this table to the incident or process ones to get it to show me which call used which template.
If this cannot be done is it possible to get a count of how many times each template was used via a different route ?
Any suggestions welcome.