4 Replies Latest reply on Jul 19, 2016 9:56 AM by AlmeidaR

    Thumbnail not loading correctly


      Hello Community,


      Currently on Landesk Webaccess and BridgeIT (Workspaces) one of our Thumbnails is not loading for queried windows. Seems to be ok for all modules except for "Problem".



      Is anybody aware where I can verify the configuration for these thumbnails? I have been searching in console but cant seem to find it.


      Thanks in advance!


      Best Regards,


      Ricardo Almeida

        • 1. Re: Thumbnail not loading correctly
          Paul Hyman Expert



          I would first check the report template that you have on "Problem" and then compare that to the other Objects that you are having issues with.


          So first find out what template is used.  You will have to go into selfservice and use the arrow head for options and click on change template.





          You can find this by going into console - object designer - {module}- {object]

          on the properties of the object you will see Report template.






          Once you know the differences it should be come clearer.




          • 2. Re: Thumbnail not loading correctly

            Hi Paul,


            Many Thanks for the feedback.


            Sorry but im a bit of a newbie to LANDesk and my questions may seem a bit basic.


            The "my open items" shows records from all modules that are currently not resolved.


            Below is the current setting:


            Report Template: All_My_IncidentsRequests

            Expanded Report Template: All_My_IncidentsRequestsExpanded




            Below are the queries for both templates:










            As this is showing records from all modules, how can I identify the correct one for the Problem thumbnail? All other thumbnails are loading correctly.


            Any further questions please let me know.


            Best Regards,


            Ricardo Almeida

            • 3. Re: Thumbnail not loading correctly
              Paul Hyman Expert

              Hi Ricardo


              Welcome on board to the world of ServiceDesk.


              I'll be honest without seeing the DB it can be difficult to know what the issue is, but I am armed with a few guesses.


              Could you please write a query in Webdesk like the following. you don't need to tick the box

              you will need to look for your attribute called "WSimage" which i am hoping is here.



              once you have opened the query add a filter like.





              • 4. Re: Thumbnail not loading correctly

                Dear Paul,


                Thanks a lot! That helped!


                I was able to confirm that "Problem" doesn't have a thumbnail attached (my bad).


                I tried adding a test thumbnail and it worked


                Just one more question if you don't mind, are there any standard thumbnails that Landesk provides that I can use?


                Best Regards,