5 Replies Latest reply on Jul 19, 2016 6:13 AM by paul.hyman

    Service Catalogue - Deleting Catalogue Hierarchy Items

    neil_p1000 Apprentice

      Hi all

       

      After a lot of work we have decided to revamp our Service Catalogue as there were duplicate Catogories.

       

      I have got to the situation where I need to Hide/Delete some Catalogue Hierachy categories but cannot do this as there are IPC that have been logged under these categories in the past. example below we want to get rid of the Email and Shared Calendar and Email categories as all Cis are going to be under the Calendar and Email category.

       

      This isn't a problem for End users as in the portal they only see what is published to them but if your an Analyst logging a call you see all of the Catalogue Hierachy which will cause confusion.

       

      We are currently on Landesk 7.8.1

       

      cheers

      Neil