1 Reply Latest reply on Jul 21, 2016 8:39 AM by AlmeidaR

    Service Level not populating for Service Request

    Apprentice

      Hi All,

       

      Suddenly the service level requests we had configured for our services are no longer populating.

       

      Ex: Below is the configuration for a service request (New mouse) with a service level configured for 7 Days:

       

      sl.png

       

      When logging a service request for this service (the issue is occurring for all services also), no service level is populated on the record.

       

      sl3.png

       

       

      Has anyone else had a similar issue where the service level details where no longer populating?

       

      Thanks!

       

      Best Regards,

       

      Ricardo Almeida