1 Reply Latest reply on Jul 21, 2016 8:39 AM by AlmeidaR

    Service Level not populating for Service Request


      Hi All,


      Suddenly the service level requests we had configured for our services are no longer populating.


      Ex: Below is the configuration for a service request (New mouse) with a service level configured for 7 Days:




      When logging a service request for this service (the issue is occurring for all services also), no service level is populated on the record.





      Has anyone else had a similar issue where the service level details where no longer populating?




      Best Regards,


      Ricardo Almeida