I am using LDMS 2016 and all our clients are checking in to the core server through CSA. So, we must use policy based tasks.
I have been observing this issue since last 3 months that more often around 40% our clients even after syncing the policy, receive the task in policy directory as xml file, but they don't start running the task. They just sit idle, they spent hours even days siting idle, though they have got the policy as xml file but simply don't run the task, when I monitor their status on the core server, I just see that policy has been made available, and nothing else.
Many times for troubleshooting, I delete all the files in policy directory and manually sync the policy, after that I see that they again receive the task as xml file but again they just like to sit idle, do nothing at all, it makes me frustrated and I keep on guessing what on the earth they want, why don't they just run it (so issue is not policy sync, that they are doing it, issue is that after receiving policy they just don't care)
Same issue with all kinds of policy based tasks (repair task, security scan task, change settings task, software distribution task), of course it does not happen with all the clients but it happens often almost with many clients. I checked everything agent configuration, agent settings all is well configured.
Other day I called to support, they guided me to remove the targets (clients) from that task and create a new task and put that same client into new task, then I sync the policy and they just started running, I thought they gave me a magic trick, however this trick also does not work all the time, I tried even this many times sometimes it works, and sometimes don't.
Could you please guide me, what these clients really want, I am really frustrated, it's been happening since I started using LANDesk, seems it's never ending story.
Please help me on this, I just want a reliable method to make them work and not just tossing the coin and hoping that they are going to run the task, that's the reason I have made policy sync every 30 minutes, hoping that may be after syncing the same policy again and again after 30 minutes they may start. While on the other hand many clients run it immediately the moment they sync and receive it.
I can not use push as clients are coming through CSA, I am really tired of this stuff.