I have this same exact issue on the record lists I am pulling. I have tried searching through the user manual and can't find where to set the default record count. Any help on this available please?
I apologize for not seeing this post sooner, but it was not created in the Xtraction area (I've since moved it there).
In the web interface, under Administration > Settings, there is an option for Default Record Count. Out of the box, this is set to 1000.
You can change it to whatever you wish; however, keep in mind that it is a global value that applies to everyone.
If you use Xtraction for reporting against service management products, I usually recommend a large enough number to allow a full month's records to be returned. But, in terms of pure numbers, I've seen customers use 10,000, 50,000, and even 100,000 with no problems.