1 Reply Latest reply on Jul 28, 2016 6:47 AM by phoffmann

    Landesk Portal Manager - Software Apps Installtion status not updated


      Hi ,


      We have applications made as optional in LANDesk software portal to all users and the distribution is via ldap query.


      The issue is when the applications is installed it shows the status as completed in status tab of portal , but after sometime or the machines logged off or restarted the status (completed/failed/not installed) disappears and it happens to all applications in portal.


      Though the apps are installed the status Tab is always blank and the applications are listed in Not Installed category , any help in this regards.



        • 1. Re: Landesk Portal Manager - Software Apps Installtion status not updated
          phoffmann SupportEmployee

          So a couple of things here:


          • What version & Patch-level are you on? Shouldn't be super-relevant here, but gives a good idea for what possibilities you have / if you happen to be on 4-year old codebases or some such . Good info to have in general.


          ... assuming you're on 9.6 or newer...


          • The install logs  for a software piece are always here (assuming default location of the agent and 64-bit OS - "C:\Program Files (x86)\LANDesk\LDClient\Data\" and will be called things like "sdclient_task###.log" where the ### is the TASK_ID number of the task which pushed out the package. That'll give you information on the "installing the package" side of things (in case anything went wrong there).


          • From a policy point of view, your primary log are going to be the "policysync.log" / "policysync.exe.log" that live in "C:\ProgramData\LANDesk\Log\" (or that sort of structure, if you moved ProgramData somewhere else). Those will cover you for information around the policy synchronisation / handshaking & so on.


          Couple of useful articles:


          ... that should give you plenty of material to go on I hope .