1 Reply Latest reply on Aug 24, 2016 2:42 AM by Senta

    After breaching the call we have not received any mail

    Apprentice

      We have created some service & category with response level on UAT server & raised calls to test it. But after breaching the call we have not received any mail. Please help.

        • 1. Re: After breaching the call we have not received any mail
          Senta SupportEmployee

          Hello Rahul,

           

          I assume that you already had checked the configuration of the escalation setting for the response level in question. There you define when and to whom a mail is sent.

          Also, you might want to check that the escalation points (collection on the process object) hold the necessary entries.

          As this topic can be quite complex, and not much information is been given, I suggest that you contact Landesk Support to have a look at this with you.