1 Reply Latest reply on Aug 9, 2016 5:19 PM by dmshimself

    Stop Raw HTML appearing in Collection Tabs

    Apprentice

      We allow updates to incidents to be received by email which places this email body into an unlimited string Business Object with a subtype of html which is defined as a collection on incident.

       

      When the collection is accessed through the tab at the bottom of the window it appears as raw HTML but when displayed on the window that supports it is shown as the formatted HTML

       

      Has anyone noticed this behaviour and does anyone know if you can get the collection tab to show the formatted html?

       

      awtemp.jpg

        • 1. Re: Stop Raw HTML appearing in Collection Tabs
          ITSMMVPGroup

          I think that is just the way it works at the moment. In the past I've created a calculation which strips out all the HTML into a simple text attribute and displayed that on the collection instead.  Not ideal for a product that is supposed to support HTML!  However it might be worth posing the question to support if you are using a slightly elderly version, just on the off chance more recent versions behave better?

          1 of 1 people found this helpful