2 Replies Latest reply on Aug 11, 2016 6:57 AM by andreas.lindner

    How to automatically calculate Knowldege catagories from incident Catagories?

    Eric Xiang SupportEmployee

      Please help on how to automatically calculate Knowldege catagories from incident Catagories?

      My plan is create a new catagory under Knowledge Managemnet exactly the same with the Catagory under Incident Catagory looks like(My environment is Chinese):

      Open the "Create Knowledge Article" action window, right click Type and set Calculation to:

      import System
      static def GetAttributeValue(Article):
        Value = Article._Incident.Category._SndCat
        return Value
      

       

      But this does not work as desired. When choose create an knowledge article the catagory of knowledge cannot be mapped to the incident catagory.

      Please help on how to accomplish this feature, use calculation or other methods. Any suggestion is appreciated.

       

      Eric