3 Replies Latest reply on Mar 10, 2017 4:37 AM by andreas.lindner

    restart task does not set request as open


      We have a request process that creates several tasks and sits in an in progress state until each task is completed. Once each task is completed the original request is set to a closed status. We have the option within each tast to restart the task, if closed in error which works but this does not change the status of the original request to In Progress again, it remains as closed.


      So how would I create a link between the restart of a task (which sets the task status to open) and the original requests status, to set it to In progress from closed? I assume I would need the task to trigger the original request to check again if all tasks are at end state? no idea how to do that.


      Any ideas appreciated.