8 Replies Latest reply on Sep 24, 2009 7:01 AM by Tracy

    Unable to add http link to Launchpad

    Binskin Apprentice

      Hi

           Im trying to add a link to an intranet site for my users for preceda but i am being given the error 'Enter a new file name ...' the link is simply:

       

           'http://server.domain.local:8080/logon?Company+Selfserv'

       

           But it fails the validation test, would a workaround exist for this? Im not exactly sure why this should be failing, ive set my link type to URL Link and to install the link to Launchpad.

       

           Cheers - Ben

        • 1. Re: Unable to add http link to Launchpad
          CraigMalone Rookie

          Hi Ben,

           

          This query has been logged with the Neller Helpdesk this morning, after we noticed your post on this discussion board.

           

          Based on our conversation this morning, I believe you are now OK with resolving this problem.

           

          If you do find that you require further assistance, please feel free to contact the Neller Helpdesk on 1300 766 343 and quote Case # 006815.

           

          Regards,

          Craig Malone | HelpDesk Consultant
          Neller Pty Ltd
          Ph: 1300 766 343
          Fax:    +61 (8) 8139 1899

          164 Fullarton Road DULWICH SA 5065

           


          Preceda On Demand People Management
          www.neller.com.au

          • 2. Re: Unable to add http link to Launchpad
            Tracy Expert

            It won't let you save the link because of the "?" in it. I have already filed a bug with development on this issue.

             

            -Tracy

            • 3. Re: Unable to add http link to Launchpad
              phoffmann SupportEmployee

              Listing the defect # would help any others affected by the issue

               

              nudge nudge hint hint

               

              Thanks.

               

              Paul Hoffmann

              LANDesk EMEA Technical Lead

              • 4. Re: Unable to add http link to Launchpad
                Tracy Expert

                The bug number is CR00016366. Since I found this in my own lab, it is scheduled to be fixed in the next release of LDMS. In order to get it fixed sooner, customers would need to open a ticket with suport and request that they be added to the bug (to increase the priority).

                 

                -Tracy 

                • 6. Re: Unable to add http link to Launchpad
                  Binskin Apprentice

                  Any updates on this bug? We are looking now to use Launchpad to distribute our software packages and would like to compliment it with a number of intranet links similar to the above.

                   

                  Cheers - Ben

                  • 7. Re: Unable to add http link to Launchpad
                    phoffmann SupportEmployee

                    There's nothing for us to update here. Tracy pointed out all the importan information.

                     

                    Let me highlight it.

                     

                    The bug number is CR00016366.

                     

                    There's the reference with which you can make support's life easier, just asking them to get you added to the CR with engineering. You WILL however still need to raise a support ticket yourselves.

                     

                    And then...

                     

                    Since I found this in my own lab, it is scheduled to be fixed in the next release of LDMS. In order to get it fixed sooner, customers would need to open a ticket with suport and request that they be added to the bug (to increase the priority).

                     

                    Here's the other two relevant pieces of info (in two separate colours for easier readability). So - the motivation of why you should raise the tickets should be clear. We can only know what impact a specific CR has by the # of customers attached to it ... if it turns out that (say) 10,000 customers have this issue, it'll obviously become a bit more urgent than a "one off internal lab sighting".

                     

                    - Paul Hoffmann

                    LANDesk EMEA Technical Lead

                    • 8. Re: Unable to add http link to Launchpad
                      Tracy Expert

                      I just validated that this is fixed in 9.0. I can't quite remember the discusions with development (since it was a while ago), but there was a high cost to add this to 8.8 and it looks like the descision was made to go 9.0 only.

                       

                      -Tracy